CCCHH/hackertours
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vollkorn hat seinen Senf dazugegeben

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Details zu Zahlungen, Zeiten zum Treffen vor Ort, Öffnungszeiten des Desks, kleine Fixes
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faq.md

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@ -28,18 +28,18 @@ Yes, definitely. The tours have limited capacity only, so we need you to get a t
Please get your desired **[ticket in the Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/)** or place yourself on the waiting list!
### Where do the tours start?
### Where and when do we meet up?
**All tours start and end** at CCH. **Please arrive on time** at the Hackertours Desk at the announced time, so we have time to check your ticket and have a chance to re-assign leftover spots to people on the waiting list!
Our Hackertours Escorts will organize the tour group to travel to the location together (see below).
Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else.
Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "tours" >}}).
### How do I get to the location of the tour?
Your tour admission price does not include a public transport ticket. The Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
Your tour admission price does **not** include a public transport ticket. The Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
### I need help reaching the location of the tour
@ -55,7 +55,11 @@ Some of the tours are offered in English, as well. Please check the description
### How can I pay? Directly at the venue?
For some tours the operator is charging a fee. You will need to pay your ticket in advance. Make sure to post your **bank transfer on Dec 21st the latest**. Alternatively, you can pay your ticket in **cash at the Hackertours Desk** in person before your tour.
For some tours the operator is charging a fee. You will need to pay your ticket in advance. Make sure to post your **bank transfer on Dec 21st the latest**. Alternatively, you can pay your ticket in **cash at the Hackertours Desk** in person. The desk will be ready to receive your payment at the following times:
* Day 1: 13:00 to 17:00
* Day 2: 10:00 to 18:00
* Day 3: 10:00 to 16:00
When you purchase your tickets in the [Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
* Note to Payee: the purchase code for your ticket