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@ -44,7 +44,7 @@ Alternativ könnt ihr auch **selbst zur Location fahren. In diesem Fall sagt uns
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### Wie komme ich zum Ort der Tour?
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Das Tour-Ticket ist **kein** Nahverkehrsticket. Aber keine Sorge, ein Hackertours-Escort hilft euch, den Dschungel des Hamburger Nahverkehrs unbeschadet zu durchdringen. Wir sind grundsätzlich mit öffentlichen Verkehrsmitteln unterwegs, für die ihr ein Ticket braucht. Wenn ihr schon ein Deutschlandticket habt, oder eh ein (Mehr-)Tagesticket für die Fahrt vom und zum CCH habt, seid ihr fein raus. Für alle anderen organisieren wir den gemeinsamen Fahrkarten-Kauf, z. B. durch geschicktes Zusammenstellen von Fünfer-Gruppen für Gruppentickets. Es kann nicht schaden, 10-15 Euro Bargeld in Münzen dabei zu haben, um die Fahrscheine zu lösen.
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Das Tour-Ticket ist **kein** Nahverkehrsticket. Aber keine Sorge, ein Hackertours-Escort hilft euch, den Dschungel des Hamburger Nahverkehrs unbeschadet zu durchdringen. Wir sind grundsätzlich mit öffentlichen Verkehrsmitteln unterwegs, für die ihr ein Ticket braucht. Wenn ihr schon ein Deutschlandticket habt, oder eh ein (Mehr-)Tagesticket für die Fahrt vom und zum CCH habt, seid ihr fein raus. Für alle anderen organisieren wir den gemeinsamen Fahrkarten-Kauf, z. B. durch geschicktes Zusammenstellen von Fünfer-Gruppen für Gruppentickets. Bitte stellt sicher, dass ihr 10,00 bis 15,00 Euro in Münzen dabei habt, um die Fahrscheine zu lösen.
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### Ich brauche Unterstützung, um zum Ort der Tour zu kommen
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@ -60,7 +60,7 @@ Einige Touren werden (auch) in Englisch angeboten, bitte schaut in die Beschreib
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### Wie viel kostet ein Ticket?
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Einige Touren sind kostenlos, andere gibt es nur gegen Geld. Den Preis legt der Veranstalter der Tour fest. Um Probleme mit nicht-bezahlten Tickets, No-Shows, etc. zu vermeiden, kümmert sich der CCCHH e.V. darum, das Eintrittsgeld von euch über Pretix einzusammeln, und dann an den Veranstalter weiterzuleiten. Die bei uns entstehenden Kosten für Überweisungen, Buchhaltung und Steuerberater legen wir auf den Ticketpreis um und erheben zusätzlich einen Euro; daraus werden in Summe ca. 500€. Wenn wir soviel Geld nicht brauchen, investieren wir den Überschuss in ein Goodie für die nächsten Hackertours.
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Einige Touren sind kostenlos, andere gibt es nur gegen Geld. Den Preis legt der Veranstalter der Tour fest. Um Probleme mit nicht-bezahlten Tickets, No-Shows, etc. zu vermeiden, kümmert sich der CCCHH e.V. darum, das Eintrittsgeld von euch über Pretix einzusammeln, und dann an den Veranstalter weiterzuleiten. Die bei uns entstehenden Kosten für Überweisungen, Buchhaltung und Steuerberater legen wir auf den Ticketpreis um und erheben zusätzlich 1,00 Euro; daraus werden in Summe etwa 500,00 Euro. Wenn wir soviel Geld nicht brauchen, investieren wir den Überschuss in ein Goodie für die nächsten Hackertours.
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### Wie kann ich bezahlen?
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@ -78,15 +78,15 @@ Wenn ihr nicht per Überweisung zahlen könnt, kontaktiert uns bitte, wir versuc
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### Schon ausverkauft! Kann ich noch mit?
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Für alle Touren gibt es eine **Warteliste**. Wenn eure Lieblingstour schon ausgebucht ist, gibt es trotzdem eine Chance, über die Warteliste doch noch zum Zuge zu kommen. Wir vergeben Plätze in der Reihenfolge der Warteliste, sobald sie frei werden. Das machen wir bis ca. 24 Stunden vor Tourbeginn.
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Für alle Touren gibt es eine **Warteliste**. Wenn eure Lieblingstour schon ausgebucht ist, gibt es trotzdem eine Chance, über die Warteliste doch noch zum Zuge zu kommen. Wir vergeben Plätze in der Reihenfolge der Warteliste, sobald sie frei werden. Das machen wir bis etwa 24 Stunden vor Tourbeginn.
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**Restplätze vergeben wir zum Tourstart vor Ort am Hackertours-Desk**. Ihr könnt also gerne zum Startzeitpunkt vorbeischauen und schauen, ob kurzfristig noch Plätze frei geworden sind.
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### Ich kann doch nicht :-(
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### Ich kann doch nicht. :-(
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**Wir können kostenpflichtige Tickets nicht stornieren und erstatten.** Wenn ihr an einer kostenpflichtigen Tour nicht teilnehmen könnt, versucht bitte selbst, eine Person zu finden, die stattdessen die Tour besuchen möchte. Wenn das nicht möglich ist, kontaktiert uns bitte per Mail an [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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**Bitte storniert kostenfreie Tickets so früh wie möglich.** Wenn ihr wisst, dass ihr an einer kostenfreien Tour nicht werdet teilnehmen können, storniert euer Ticket bitte so früh wie mglich im Shop, damit andere die Chance haben, euren Platz einzunehmen.
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**Bitte storniert kostenfreie Tickets so früh wie möglich.** Wenn ihr wisst, dass ihr an einer kostenfreien Tour nicht werdet teilnehmen können, storniert euer Ticket bitte so früh wie mglich im Ticket-Shop, damit andere die Chance haben, euren Platz einzunehmen.
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### Hilfe, das klappt alles nicht!
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@ -20,7 +20,7 @@ You need help? Contact us!
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We will keep you up to date on this website and on Mastodon [@hackertours@chaos.social](https://chaos.social/@hackertours).
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### Who's doing this?
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### Who is doing this?
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A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
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@ -39,54 +39,54 @@ Our Hackertours Escorts will organize the tour group to travel to the location t
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Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "38c3" >}}).
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At the **published start timewe will reassign tickets to people in line at the Hackertours desk**, if seats are available.
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At the **published start time we will reassign tickets to people in line at the Hackertours desk**, if seats are available.
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### How do I get to the location of the tour?
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Your tour admission price does **not** include a public transport ticket. But don't fret, the Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
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Your tour admission price does **not** include a public transport ticket. But do not fret, the Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you are golden. For everybody else, we will organize a ticket purchase at the station, for example by putting together groups of five for group tickets. Please make sure to have 10.00 to 15.00 euros in coins with you to purchase the public transport tickets.
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### I need help reaching the location of the tour
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If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we won't get stuck somewhere.
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If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it does not hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we will not get stuck somewhere.
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### Is the tour accessible?
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Please check the description of the respective [Tour]({{< relref "38c3" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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### I don't speak German. Can I still take part in the tour?
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### I do not speak German. Can I still take part in the tour?
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Some of the tours are offered in English, as well. Please check the description of the respective [tour]({{< relref "38c3" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
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### How much is a ticket?
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Some tours are free, others are only available for a fee. The price is set by the tour organizer. To avoid problems with unpaid tickets, no-shows, etc., CCCHH e.V. takes care of collecting the entrance fee from you via Pretix and then forwards it to the organizer. The costs we incur for bank transfers, bookkeeping and tax consultants will be added to the ticket price and an additional €1 will be charged; this will add up to a total of around €500. If we don't need that much money, we'll invest the surplus in a goodie for the next Hackertours.
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Some tours are free, others are only available for a fee. The price is set by the tour organizer. To avoid problems with unpaid tickets, no-shows, etc., CCCHH e.V. takes care of collecting the entrance fee from you via Pretix and then forwards it to the organizer. The costs we incur for bank transfers, bookkeeping and tax consultants will be added to the ticket price and an additional € 1.00 will be charged; this will add up to a total of around € 500.00. If we do not need that much money, we will invest the surplus in a goodie for the next Hackertours.
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### How can I pay?
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Some of the tours charge an entrance fee. To make it as easy as possible for everyone, you pay Hackertours when purchasing the ticket, and Hackertours makes sure all participants can start the tour without further delay (like having to wait in line at the ticket counter)
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For this to work, you will have to pay your ticket via bank transfer in advance as soon as possible. When you book tickets, the system will show you how many days you have to pay. If you don't pay in time, we will return the tickets to the shop for sale to somebody else.
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For this to work, you will have to pay your ticket via bank transfer in advance as soon as possible. When you book tickets, the system will show you how many days you have to pay. If you do not pay in time, we will return the tickets to the shop for sale to somebody else.
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When you purchase your tickets in the [Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
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When you purchase your tickets in the [Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If, for some reason, you do not have that email, but you do have your code, you can use this information:
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* Note to Payee: the purchase code for your ticket
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* IBAN: DE69 8306 5408 0105 2955 05
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* BIC: GENODEF1SLR
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* Name of Bank: VR-BANK ABG-LAND / SKATBANK
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If you can't pay by bank transfer, please contact us, we will see what we can do.
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If you cannot pay by bank transfer, please contact us. We will see what we can do.
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### Already fully booked? Can I still come?
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We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis.
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We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis. We do this about 24 hours before the tour starts.
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**The remaining seats will be re-assigned on the spot at the Hackertours desk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
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### I can't come :-(
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### I cannot come. :-(
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**Wen can't cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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**We cannot cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that is not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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**Please cancel free-of-charge tickets as soon as possible.** If you know that you won't be bale to attend the tour, please cancel your ticket in the shop as soon as possible, so that others can take your place.
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**Please cancel free-of-charge tickets as soon as possible.** If you know that you will not be able to attend the tour, please cancel your ticket in the ticket shop as soon as possible, so that others can take your place.
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### Help, nothing's working!
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### Help, nothing is working!
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[See the help topic](#help) at the start of the page!
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