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faq.md

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@ -20,7 +20,7 @@ You need help? Contact us!
We will keep you up to date on this website and on Mastodon [@hackertours@chaos.social](https://chaos.social/@hackertours).
### Who's doing this?
### Who is doing this?
A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
@ -39,54 +39,54 @@ Our Hackertours Escorts will organize the tour group to travel to the location t
Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "38c3" >}}).
At the **published start timewe will reassign tickets to people in line at the Hackertours desk**, if seats are available.
At the **published start time we will reassign tickets to people in line at the Hackertours desk**, if seats are available.
### How do I get to the location of the tour?
Your tour admission price does **not** include a public transport ticket. But don't fret, the Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
Your tour admission price does **not** include a public transport ticket. But do not fret, the Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you are golden. For everybody else, we will organize a ticket purchase at the station, for example by putting together groups of five for group tickets. Please make sure to have 10.00 to 15.00 euros in coins with you to purchase the public transport tickets.
### I need help reaching the location of the tour
If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we won't get stuck somewhere.
If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it does not hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we will not get stuck somewhere.
### Is the tour accessible?
Please check the description of the respective [Tour]({{< relref "38c3" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
### I don't speak German. Can I still take part in the tour?
### I do not speak German. Can I still take part in the tour?
Some of the tours are offered in English, as well. Please check the description of the respective [tour]({{< relref "38c3" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
### How much is a ticket?
Some tours are free, others are only available for a fee. The price is set by the tour organizer. To avoid problems with unpaid tickets, no-shows, etc., CCCHH e.V. takes care of collecting the entrance fee from you via Pretix and then forwards it to the organizer. The costs we incur for bank transfers, bookkeeping and tax consultants will be added to the ticket price and an additional €1 will be charged; this will add up to a total of around €500. If we don't need that much money, we'll invest the surplus in a goodie for the next Hackertours.
Some tours are free, others are only available for a fee. The price is set by the tour organizer. To avoid problems with unpaid tickets, no-shows, etc., CCCHH e.V. takes care of collecting the entrance fee from you via Pretix and then forwards it to the organizer. The costs we incur for bank transfers, bookkeeping and tax consultants will be added to the ticket price and an additional € 1.00 will be charged; this will add up to a total of around € 500.00. If we do not need that much money, we will invest the surplus in a goodie for the next Hackertours.
### How can I pay?
Some of the tours charge an entrance fee. To make it as easy as possible for everyone, you pay Hackertours when purchasing the ticket, and Hackertours makes sure all participants can start the tour without further delay (like having to wait in line at the ticket counter)
For this to work, you will have to pay your ticket via bank transfer in advance as soon as possible. When you book tickets, the system will show you how many days you have to pay. If you don't pay in time, we will return the tickets to the shop for sale to somebody else.
For this to work, you will have to pay your ticket via bank transfer in advance as soon as possible. When you book tickets, the system will show you how many days you have to pay. If you do not pay in time, we will return the tickets to the shop for sale to somebody else.
When you purchase your tickets in the [Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
When you purchase your tickets in the [Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If, for some reason, you do not have that email, but you do have your code, you can use this information:
* Note to Payee: the purchase code for your ticket
* IBAN: DE69 8306 5408 0105 2955 05
* BIC: GENODEF1SLR
* Name of Bank: VR-BANK ABG-LAND / SKATBANK
If you can't pay by bank transfer, please contact us, we will see what we can do.
If you cannot pay by bank transfer, please contact us. We will see what we can do.
### Already fully booked? Can I still come?
We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis.
We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis. We do this about 24 hours before the tour starts.
**The remaining seats will be re-assigned on the spot at the Hackertours desk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
### I can't come :-(
### I cannot come. :-(
**Wen can't cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**We cannot cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that is not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Please cancel free-of-charge tickets as soon as possible.** If you know that you won't be bale to attend the tour, please cancel your ticket in the shop as soon as possible, so that others can take your place.
**Please cancel free-of-charge tickets as soon as possible.** If you know that you will not be able to attend the tour, please cancel your ticket in the ticket shop as soon as possible, so that others can take your place.
### Help, nothing's working!
### Help, nothing is working!
[See the help topic](#help) at the start of the page!