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Better explain cancellation policy
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Stefan Bethke 2024-09-27 18:29:31 +02:00
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commit 595ce65b62
2 changed files with 7 additions and 3 deletions
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4
content/de/posts/faq.md
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@ -80,7 +80,9 @@ Für alle Touren gibt es eine **Warteliste**. Wenn eure Lieblingstour schon ausg
### Ich kann doch nicht :-(
Wenn ihr nicht teilnehmen könnt, versucht bitte selbst, eine Person zu finden, die stattdessen die Tour besuchen möchte. Wenn das nicht möglich ist, kontaktiert uns bitte per Mail an [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Wir können kostenpflichtige Tickets nicht stornieren und erstatten.** Wenn ihr an einer kostenpflichtigen Tour nicht teilnehmen könnt, versucht bitte selbst, eine Person zu finden, die stattdessen die Tour besuchen möchte. Wenn das nicht möglich ist, kontaktiert uns bitte per Mail an [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Bitte storniert kostenfreie Tickets so früh wie möglich.** Wenn ihr wisst, dass ihr an einer kostenfreien Tour nicht werdet teilnehmen können, storniert euer Ticket bitte so früh wie mglich im Shop, damit andere die Chance haben, euren Platz einzunehmen.
### Hilfe, das klappt alles nicht!

6
content/en/posts/faq.md
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@ -75,11 +75,13 @@ If you can't pay by bank transfer, please contact us, we will see what we can do
We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis.
**The remaining seats will be re-assigned on the spot at the Hackertoursd esk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
**The remaining seats will be re-assigned on the spot at the Hackertours desk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
### I can't come :-(
If you cannot take part in the tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Wen can't cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Please cancel free-of-charge tickets as soon as possible.** If you know that you won't be bale to attend the tour, please cancel your ticket in the shop as soon as possible, so that others can take your place.
### Help, nothing's working!