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Better explain cancellation policy
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Stefan Bethke 2024-09-27 18:29:31 +02:00
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content/en/posts/faq.md
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@ -75,11 +75,13 @@ If you can't pay by bank transfer, please contact us, we will see what we can do
We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis.
**The remaining seats will be re-assigned on the spot at the Hackertoursd esk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
**The remaining seats will be re-assigned on the spot at the Hackertours desk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
### I can't come :-(
If you cannot take part in the tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Wen can't cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
**Please cancel free-of-charge tickets as soon as possible.** If you know that you won't be bale to attend the tour, please cancel your ticket in the shop as soon as possible, so that others can take your place.
### Help, nothing's working!