115 lines
8.4 KiB
Markdown
115 lines
8.4 KiB
Markdown
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title = ' Hackertours for 37c3 – FAQ'
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date = 2023-12-07T18:46:19+01:00
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What are the Hackertours? The Hamburg team has sought out interesting locations in Hamburg that will take you away from the catacombs for a few hours, letting you experience exiting new things. Here we explain how this works!
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### Help!
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You need help? Contact us!
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* Via Mail: [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de)
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* Via DECT: 8687 "TOUR"
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* On Location: at the Hackertours Desk, location to be published
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We will keep you up to date on this website and on Mastodon [@hackertours@chaos.social](https://chaos.social/@hackertours).
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### Who's doing this?
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A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
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### Do I need a ticket?
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Yes, definitely. The tours have limited capacity only, so we need you to get a ticket to participate so we can plan and run these propertly.
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Please get your desired **[ticket in the Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/)** or place yourself on the waiting list!
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### Tour Procedure
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1. Get your [ticket from the ticket shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/). If a tour is sold out, you can join the waiting list and will be notified as soon as a ticket becomes available or an additional tour to your desired destination is offered.
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2. Upon confirmation, you will receive an email with an order code.
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3. **Until December 21st, 5:59 PM:** Ideally, make your payment via bank transfer by Thursday before the congress. Otherwise, please bring the exact amount in cash to the Hackertours Desk. The desk is staffed at the following times:
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* Day 1: 13:00 to 17:00
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* Day 2: 10:00 to 18:00
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* Day 3: 10:00 to 16:00
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4. **30 minutes before the meeting time:** If you want to go directly to the tour location **and** have already paid, you must inform us by email at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de) no later than **30 minutes** before the **meeting time at the Hackertours Desk**.
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5. **Meeting Time:** Be at the Hackertours Desk on time and bring the code from your confirmation mail. This is your last chance to pay for a ticket. Payment must be in cash and exact.
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6. **15 minutes after the meeting time:** Tickets of individuals who did not show up and did not inform us via email that they would be at the tour location will be given to those waiting at the desk. Whether the ticket has been paid for or not, payments will be refunded.
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7. **30 minutes after the meeting time:** We depart from the Hackertours Desk. An escort angel will accompany you to the tour location via public transportation. If you do **not** have a 49 Euro ticket, please let us know to collectively purchase affordable tickets. Also, plan for the return or onward journey afterward.
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8. **Start of the Tour:** Enjoy the tour!
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9. **End of the Tour:** Perhaps the escort angel accompanied you on the tour and will guide you back to the CCH, but generally, the return or onward journey is your responsibility.
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### Are there last-minute available tickets?
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Yes, if people do not show up at the start of the tour or have indicated that they will be at the tour location, we will allocate the No-Show tickets 15 minutes after the meeting time to those waiting at the Hackertours Desk.
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### Where and when do we meet up?
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**All tours start and end** at CCH. **Please arrive on time** at the Hackertours Desk at the announced time, so we have time to check your ticket and have a chance to re-assign leftover spots to people on the waiting list! **If you do not come on time, we will give your ticket to somebody else.**
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This also the **last chance to pay for your ticket**. If the ticket is not paid until the published start of the tour, we will try and give the seat to somebody else.
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Our Hackertours Escorts will organize the tour group to travel to the location together (see below).
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Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "tours" >}}).
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At the **published start timewe will reassign tickets to people in line at the Hackertours desk**, if seats are available.
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### How do I get to the location of the tour?
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Your tour admission price does **not** include a public transport ticket. The Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
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### I need help reaching the location of the tour
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If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we won't get stuck somewhere.
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### Is the tour accessible?
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Please check the description of the respective [Tour]({{< relref "tours" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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### I don't speak German. Can I still take part in the tour?
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Some of the tours are offered in English, as well. Please check the description of the respective [Tour]({{< relref "tours" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
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### How can I pay? Directly at the venue?
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For some tours the operator is charging a fee. You will need to pay your ticket in advance. Make sure to post your **bank transfer on Dec 21st the latest**. Alternatively, you can pay your ticket in **cash at the Hackertours Desk** in person. The desk will be ready to receive your payment at the following times:
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* Day 1: 13:00 to 17:00
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* Day 2: 10:00 to 18:00
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* Day 3: 10:00 to 16:00
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When you purchase your tickets in the [Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
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* Note to Payee: the purchase code for your ticket
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* IBAN: DE69 8306 5408 0105 2955 05
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* BIC: GENODEF1SLR
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* Name of Bank: VR-BANK ABG-LAND / SKATBANK
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If you can't pay by bank transfer, please bring the exact amount in cash to the Hackertours Desk prior to your tour.
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### Already fully booked? Can I still come?
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We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats people on the waiting list as they become available, on a first-come, first-served basis.
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**The remaining seats will be re-assigned on the spot at the Hackertoursd esk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
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### I can't come :-(
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If you cannot take part in the tour, please return your ticket, so others have a chance to participate! Simply use the [Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/) to return it, or send us a mail at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de). Thank you!
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### Help, nothing's working!
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[See the help topic](#help) at the start of the page!
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