89 lines
6.4 KiB
Markdown
89 lines
6.4 KiB
Markdown
---
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title: Hackertours for 38c3 – FAQ
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date: 2023-12-07T18:46:19+01:00
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menus:
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main:
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name: FAQ
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---
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What are the Hackertours? The Hamburg team has sought out interesting locations in Hamburg that will take you away from the catacombs for a few hours, letting you experience exiting new things. Here we explain how this works!
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<!--more-->
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### Help!
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You need help? Contact us!
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* Via Mail: [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de)
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* Via DECT: 8687 "TOUR" or +494057308308687
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* On Location: at the Hackertours Desk, foyer X next to the big clock
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We will keep you up to date on this website and on Mastodon [@hackertours@chaos.social](https://chaos.social/@hackertours).
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### Who's doing this?
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A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
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### Do I need a ticket?
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Yes, definitely. The tours have limited capacity only, so we need you to get a ticket to participate so we can plan and run these properly.
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Please get your desired **[ticket in the Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/)** or place yourself on the waiting list!
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### Where and when do we meet up?
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**All tours start and end** at CCH. **Please arrive on time** at the Hackertours Desk at the announced time, so we have time to check your ticket and have a chance to re-assign leftover spots to people on the waiting list! **If you do not come on time, we will give your ticket to somebody else.**
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Our Hackertours Escorts will organize the tour group to travel to the location together (see below).
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Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "38c3" >}}).
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At the **published start timewe will reassign tickets to people in line at the Hackertours desk**, if seats are available.
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### How do I get to the location of the tour?
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Your tour admission price does **not** include a public transport ticket. But don't fret, the Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
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### I need help reaching the location of the tour
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If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we won't get stuck somewhere.
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### Is the tour accessible?
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Please check the description of the respective [Tour]({{< relref "38c3" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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### I don't speak German. Can I still take part in the tour?
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Some of the tours are offered in English, as well. Please check the description of the respective [tour]({{< relref "38c3" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
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### How can I pay?
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Some of the tours charge an entrance fee. To make it as easy as possible for everyone, you pay Hackertours when purchasing the ticket, and Hackertours makes sure all participants can start the tour without further delay (like having to wait in line at the ticket counter)
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For this to work, you will need to pay your ticket in advance. Make sure to post your **bank transfer on Dec 23st the latest**. When you book tickets, the system will show you how many days you have to pay. If you don't pay in time, we will return the tickets to the shop for sale to somebody else.
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When you purchase your tickets in the [Ticket Shop](https://tickets.hamburg.ccc.de/hackertours/38c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
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* Note to Payee: the purchase code for your ticket
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* IBAN: DE69 8306 5408 0105 2955 05
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* BIC: GENODEF1SLR
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* Name of Bank: VR-BANK ABG-LAND / SKATBANK
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If you can't pay by bank transfer, please contact us, we will see what we can do.
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### Already fully booked? Can I still come?
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We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats to people on the waiting list as they become available, on a first-come, first-served basis.
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**The remaining seats will be re-assigned on the spot at the Hackertours desk**. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
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### I can't come :-(
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**Wen can't cancel and refund paid tickets.** If you cannot take part in a paid tour, please try to find somebody else interested in taking your place. If that's not possible for you, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
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**Please cancel free-of-charge tickets as soon as possible.** If you know that you won't be bale to attend the tour, please cancel your ticket in the shop as soon as possible, so that others can take your place.
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### Help, nothing's working!
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[See the help topic](#help) at the start of the page!
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