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+++ title = ' Hackertours for 37c3 – FAQ' date = 2023-12-07T18:46:19+01:00 +++
What are the Hackertours? The Hamburg team has sought out interesting locations in Hamburg that will take you away from the catacombs for a few hours, letting you experience exiting new things. Here we explain how this works!
Help!
You need help? Contact us!
- Via Mail: ticket@hackertours.hamburg.ccc.de
- Via DECT: 8687 "TOUR" or +494057308308687
- On Location: at the Hackertours Desk, foyer X next to the big clock
We will keep you up to date on this website and on Mastodon @hackertours@chaos.social.
Who's doing this?
A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
Do I need a ticket?
Yes, definitely. The tours have limited capacity only, so we need you to get a ticket to participate so we can plan and run these propertly.
Please get your desired ticket in the Ticket Shop or place yourself on the waiting list!
Where and when do we meet up?
All tours start and end at CCH. Please arrive on time at the Hackertours Desk at the announced time, so we have time to check your ticket and have a chance to re-assign leftover spots to people on the waiting list! If you do not come on time, we will give your ticket to somebody else.
This also the last chance to pay for your ticket. If the ticket is not paid until the published start of the tour, we will try and give the seat to somebody else.
Our Hackertours Escorts will organize the tour group to travel to the location together (see below).
Alternatively, you can make your way to the location by yourself. In this case please contact us as soon as possible so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else. Also, you need to have paid your ticket already to meet up at the location of the tour. If you have not done so via bank transfer in advance, then bring the correct amount in cash to the hackertours desk well in advance. You can find the arrival times at the locations in the [tour descriptions]({{< relref "tours" >}}).
At the published start timewe will reassign tickets to people in line at the Hackertours desk, if seats are available.
How do I get to the location of the tour?
Your tour admission price does not include a public transport ticket. The Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
I need help reaching the location of the tour
If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at ticket@hackertours.hamburg.ccc.de, so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority HVV to make sure we won't get stuck somewhere.
Is the tour accessible?
Please check the description of the respective [Tour]({{< relref "tours" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at ticket@hackertours.hamburg.ccc.de.
I don't speak German. Can I still take part in the tour?
Some of the tours are offered in English, as well. Please check the description of the respective [Tour]({{< relref "tours" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
How can I pay? Directly at the venue?
For some tours the operator is charging a fee. You will need to pay your ticket in advance. Make sure to post your bank transfer on Dec 21st the latest. Alternatively, you can pay your ticket in cash at the Hackertours Desk in person. The desk will be ready to receive your payment at the following times:
- Day 1: 12:00 to 18:00
- Day 2: 10:00 to 16:00
- Day 3: 10:00 to 18:00
When you purchase your tickets in the Ticket Shop, you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
- Note to Payee: the purchase code for your ticket
- IBAN: DE69 8306 5408 0105 2955 05
- BIC: GENODEF1SLR
- Name of Bank: VR-BANK ABG-LAND / SKATBANK
If you can't pay by bank transfer, please bring the exact amount in cash to the Hackertours Desk prior to your tour.
Already fully booked? Can I still come?
We have waiting lists for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. We will re-assign seats people on the waiting list as they become available, on a first-come, first-served basis.
The remaining seats will be re-assigned on the spot at the Hackertoursd esk. Please stop by the desk right before the tour starts for your chance to snap up one of those tickets.
I can't come :-(
If you cannot take part in the tour, please return your ticket, so others have a chance to participate! Simply use the Ticket Shop to return it, or send us a mail at ticket@hackertours.hamburg.ccc.de. Thank you!
Help, nothing's working!
See the help topic at the start of the page!