What are the Hackertours? The Hamburg team has sought out interesting locations in Hamburg that will take you away from the catacombs for a few hours, letting you experience exiting new things. Here we explain how this works!
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### Help!
You need help? Contact us!
* Via Mail: [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de)
* Via DECT: nnnn (or per Dial-In xxxx nnnn)
* On Location: at the Hackertours Desk, location to be published
A group of people from CCCHH hat worked tirelessly the past few weeks to find interesting tours. We offer these tours as an agent for the respective operator, and provide you with a ticket. However, the tour operators are fully responsible for the tours.
### Do I need a ticket?
Yes, definitely. The tours have limited capacity only, so we need you to get a ticket to participate so we can plan and run these propertly.
Please get your desired **[ticket in the Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/)** or place yourself on the waiting list!
### Where do the tours start?
**All tours start and end** at CCH. **Please arrive on time** at the Hackertours Desk at the announced time, so we have time to check your ticket and have a chance to re-assign leftover spots to people on the waiting list!
Our Hackertours Escorts will organize the tour group to travel to the location together (see below).
Alternatively, you can make your way to **the location by yourself. In this case please contact us as soon as possible** so we can give the escorts your name. Otherwise, we will assume that you will not take part in the tour, and give your seat to somebody else.
### How do I get to the location of the tour?
Your tour admission price does not include a public transport ticket. The Hackertours Escort will help you navigate the public transport jungle of Hamburg! We use public transport to get to all locations, for which you will need a ticket. If you have a Deutschlandticket, or have a (multi) day pass to get to and from CCH, you're golden. For everybody else, we'll organize a ticket purchase at the station, for example by putting together groups of five for group tickets. It can't hurt to have 10 to 15 Euros in coins with you to purchase tickets.
### I need help reaching the location of the tour
If you have limitations or disabilities that make it harder for you to reach the location of the tour, please contact us as soon as possible at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de), so we can help organize your travel. Most rapid transit stations have elevators, and most busses can take at least one wheelchair, but it doesn't hurt to check with the local transit authority [HVV](https://www.hvv.de/en) to make sure we won't get stuck somewhere.
### Is the tour accessible?
Please check the description of the respective [Tour]({{< relref "tours" >}}). Unfortunately, many historic places are not really accessible. If you have specific questions, please contact us at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de).
### I don't speak German. Can I still take part in the tour?
Some of the tours are offered in English, as well. Please check the description of the respective [Tour]({{< relref "tours" >}}). Even if the tour guide will give the tour mainly in German, many participants are willing to help translate on the spot.
### How can I pay? Directly at the venue?
For some tours the operator is charging a fee. You will need to pay your ticket in advance. Make sure to post your **bank transfer on Dec 21st the latest**. Alternatively, you can pay your ticket in **cash at the Hackertours Desk** in person before your tour.
When you purchase your tickets in the [Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/), you will receive an email with the bank account details and a custom "note to payee" value to identify your purchase. Please follow the instructions in that email. If for some reason you don't have that email, but you do have your code, you can use this information:
* Note to Payee: the purchase code for your ticket
* IBAN: DE69 8306 5408 0105 2955 05
* BIC: GENODEF1SLR
* Name of Bank: VR-BANK ABG-LAND / SKATBANK
If you can't pay by bank transfer, please bring the exact amount in cash to the Hackertours Desk prior to your tour.
### Already fully booked? Can I still come?
We have **waiting lists** for all tours. Even if your favorite tour is already fully booked, there is still a chance to get a seat via the waiting list. You can also come to the Hackertours Desk right before the tour starts to take over for people who had to drop out at the last minute.
### I can't come :-(
If you cannot take part in the tour, please return your ticket, so others have a chance to participate! Simply use the [Ticket Shop](https://hackertours.hamburg.ccc.de/hackertours/37c3/) to return it, or send us a mail at [ticket@hackertours.hamburg.ccc.de](mailto:ticket@hackertours.hamburg.ccc.de). Thank you!
### Help, nothing's working!
[See the help topic](#help) at the start of the page!
